FAQs

We have tried to answer the most common questions, but if you have any additional questions you can't find the answer to here please contact us.

Orders

What payment methods do you accept?

We offer secure payments via Amex, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Paypal, Shop, and Visa

I need help placing an order.

Please contact us using the form on this page. Someone from our offices in Asheville, North Carolina will be happy to assist you!

Do you offer wholesale discounts?

Yes! Please get in touch for information about ordering bulk quantities of our educational resources for church groups, preschools, and other groups.

Shipping

When will I receive my order?

That depends on a few factors, including the shipping speed you chose. Ultimately, once your order is picked up from Karis Parenting by USPS, they are responsible for delivery speed. On our end, all orders are processed within 1-2 business days (excluding weekends and holidays) after we receive your order. You will receive a confirmation email with tracking information once your order has shipped.

Why isn't my order here yet?

After your order is picked up by the carrier and is no longer at our facility, you'll need to work with USPS to resolve delivery issues. Delivery delays are outside of our control.

Does Karis Parenting ship internationally?

No, we only ship within the USA.

Does Karis Parenting ship to Alaska and Hawaii?

Yes, though the USPS' policies for shipping to remote areas of these states may apply.

Does Karis Parenting ship to APO/FPO/DPO addresses?

Yes, though the USPS' policies for shipping to remote areas of these states may apply.

Returns, Damaged Items, Exchanges & Refunds

How do I start a return?

To start a return, click here. You will be asked to create an account if you don't already have one. We accept returns for a full refund of the product price within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all tags still attached if applicable.

Is return shipping free?

No. You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

When will I get my refund after sending in a return?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Can I make an exchange?

No, we don’t offer exchanges at this time. If one product doesn't work out and you'd rather get another one, you'll need to return the item you don't want and place a separate order for the item you do want.

What happens if my order arrives damaged, or if what I receive is not the same as what I ordered?

We carefully inspect every order prior to shipping, but understand that mistakes are possible. If you receive a damaged, defective, or incorrect item, please contact us at hello@karisparenting.com and we will work with you to fix the problem. Please contact us about your damaged item within 15 days of your order delivery date. Please note that this policy only covers items that arrive damaged and are never used. Damage during your use of the product does not qualify for a refund.

How to Use Our Products

How long will it take to do these activities with my infant, toddler, or preschooler?

Most activities are designed to be integrated into your existing rhythm, taking 5 minutes or less. Our approach is about finding small, meaningful moments throughout the day like a simple blessing before a meal, a prayer and song at bedtime, or a faith prompt during play.

Can grandparents use these with grandkids?

Yes! Our resources are intentionally designed for all parents and caregivers including grandparents, godparents, and caregivers of any sort.

How "religious" are these products?

Our products focus on theological warmth and are designed to be simple, joyful, and affirming. All products start with the belief that God is with us and for us, always and build on a foundation of  belonging, inherent worth, and grace.

Are your products only for preschoolers?

The language used in our Activity Cards and Board Books is developmentally tailored for ages 0-4. However, the core themes of unconditional love, belonging, and identity can be a source of empowerment and joy for kids of any age. These stories will become richer as your children grow older, providing a common language for family conversations about friendship, community, and God.

Faith-Based Questions

Will these products make my child more spiritual?

Our products support families who want to integrate faith into daily life but feel overwhelmed by where to start. We provide the structure, prompts, and developmental grounding so you can act on values you already hold. You're already doing the work of loving and raising your child; we just make the faith integration part less mentally exhausting.

Karis Parenting says it's "Faith-Based, Science-Backed." What does that mean?

It means every product is rooted in peer-reviewed data in key subjects like early childhood development, attachment theory, and faith and spiritual development. We aim to align resources with proven developmental milestones. For example, our concept of "belonging" is tied directly to the psychological need for secure attachment, ensuring that our faith messages actively support your child's healthy emotional growth.

Our family is Christian, but not Baptist. Will these resources still work for us?

Absolutely! While our materials are rooted in the values of our founding church, our inclusive and affirming core principles of unconditional love, belonging, and grace are based on simple Christian teachings that can be relevant for any denomination. The focus is on early childhood development and forming a positive faith identity that is inclusive of most Christian traditions and welcoming to those who aren't necessarily Christian, but exploring faith.

What if I'm not confident talking about God with my kids?

That's completely normal, and it's why we exist! Our products are designed to gracefully guide you by providing simple, intentional prompts and faith vocabulary so you don't have to put pressure on yourself to be an expert. Our products' language is rooted in easy, daily practices, so that you can build confidence one simple interaction at a time.

What is the difference between "inherent worth" and being a "good kid"?

Inherent  means that your child is loved and valued simply because they exist. It isn’t based on performance. We teach that self-worth is unconditional and unbreakable, allowing children to explore their world and themselves without the pressure of performance. When children engage with our products, they will build a sense of God's love as an inherent part of their being.

What exactly is a "spiritual practice" for a baby or toddler?

For little ones, spiritual practices are simple, repeatable moments of connection and wonder that build their sense of God's presence in everyday life. We give you simple ways to model faith so they grow up knowing God in their hearts, not just in their heads.

Who is the team behind Karis Parenting?

Karis Parenting is a ministry of the First Baptist Church of Asheville and is led by Dr. Sam Rogers, Director, and Rev. Laura Bratton, Assistant Director. The FBCA is an inclusive and affirming organization that champions diversity in all its wonderful forms. You can learn more about Sam and Laura here.

Product Questions

Nature’s Wonders: Can I use these cards indoors if we can't get outside, don’t have a backyard, or can’t visit a forest?

Yes! This resource is designed for every environment. It teaches children to look for God’s creation in the small details: a tiny leaf growing from a sidewalk crack, the pattern on a butterfly's wing, or the shape of a cloud. It's about cultivating a spirit of wonder, not finding the perfect landscape

Nature’s Wonders: Do I need to do the activities in order?

Our products are designed to be flexible based on what parents and caregivers need in the moment. There is no need to stick to a specific order; you can do what feels best. You also can go in order if you prefer. There’s no wrong way to use them!

Board Books: How durable are the books?

We know little hands are strong! Our books are made with thick, high-quality board pages to withstand tugging, chewing, and repeated readings. We invested in durable construction so multiple generations can enjoy the joy and togetherness our books are designed to foster.

Didn’t find your answer?

Don't hestitate to contact us